Disclaimer: The following information does not list all coverages, limits or exclusions. For full coverages, limits, and exclusions please contact the Office of Risk Management.

The division contracts with a third-party administrator for the processing of workers’ compensation claims and provides managed-care services to all university employees who are injured while performing their daily work duties. The current third-party administrator, Corvel, administers a provider network for medical treatment to ensure the best quality care for assisting injured employees with their recovery process. Managed-care services also provide 24/7 nurse triage, pre-certification for inpatient hospital care, bill review, large case management, and other services to appropriately manage the costs of workers’ compensation claims.

The state’s goals are to assist the injured employee with their recovery process, to provide access to exceptional medical services and providers, and to ensure excellent customer service during the entire workers’ compensation process.

Return To Work Program

In July 2016, the University and the State of Tennessee implemented a Return to Work (RTW) program. This program is designed to assist injured employees in their return to meaningful, productive employment as quickly as possible. The department in which the injured employee works will coordinate with Human Resources, the Office of Risk Management, Corvel and the injured employee to design a modified work plan in order to return the employee to work. For more information, please refer to HR0398 – Transitional Duty/Return to Work Program.