Disclaimer: The following information does not list all coverages, limits or exclusions. For full coverages, limits, and exclusions please contact the Office of Risk Management.
The Tennessee Department of Treasury, Division of Claims Administration Workers’ Compensation Program contracts with a third-party administrator for the processing of workers’ compensation claims and provides managed-care services to all university employees who are injured while performing their daily work duties. The current third-party administrator, Corvel, administers a provider network for medical treatment to ensure the best quality care for assisting injured employees with their recovery process. Managed-care services also provide 24/7 nurse triage, pre-certification for inpatient hospital care, bill review, large case management, and other services to appropriately manage the costs of workers’ compensation claims.
The state’s goals are to assist the injured employee with their recovery process, to provide access to exceptional medical services and providers, and to ensure excellent customer service during the entire workers’ compensation process.
Workers’ Compensation Claim Procedures
If a work injury is LIFE-THREATENING or results in SERIOUS BODILY INJURY, IMMEDIATELY CALL 911 and/or GO TO THE NEAREST EMERGENCY ROOM!
If an injured worker is unable to report the injury, the injured worker’s supervisor must immediately report the injury to 1-866-245-8588, option 2.
The supervisor must also notify the System Office of Risk Management at 865-974-5409
Step 1: Report the injury
- INJURED WORKER WILL REPORT THE INJURY TO THEIR SUPERVISOR AND TO CORVEL
- 1-866-245-8588Option 1
- This is a 24/7 Nurse Line
- The NURSE will discuss the appropriate level of treatment needed and direct the injured worker to the nearest STATE-APPROVED treatment facility
- If the injured worker agrees to self-care but later changes their mind, he/she must first call CorVel Option 2to obtain authorization to treat
- DO NOT go to the doctor prior to reporting the injury to CorVel
Beginning July 1, 2019, the TN Division of Claims and Risk Management will assess a $500.00 departmental penalty each time an injured worker seeks non-emergency medical treatment prior to reporting their injury to CorVel
STEP 2: Complete the paperwork
- Workers’ Compensation Procedures
- Workers’ Compensation Injury Report
- Lost Time / RTW Calendar
- Transitional Duty Plan*
- *Complete the TDP form ONLY when the injured worker is given light duty work restrictions
Provide all paperwork listed above to your campus Workers’ Compensation Coordinator. If you do not know who your campus Workers’ Compensation Coordinator is, please contact your campus HR Department or the System Office of Risk Management at 865-974-5409
TIMELY REPORTING PENALTIES
- INJURIES MUST BE REPORTED TO CORVEL WITHIN (3) THREE BUSINESS DAYS
Beginning July 1, 2019, the TN Division of Claims and Risk Management will assess a $500.00 departmental penalty each time an employee or employer does not report a work injury within (3) business days after sustaining said injury
If you have any questions about the process, please contact the System Workers’ Compensation Coordinator, Angie Robinette, at firstname.lastname@example.org 865-974-0980
Return To Work Program
In July 2016, the University of Tennessee and the State of Tennessee implemented a Return to Work (RTW) program. This program is designed to assist injured employees in their return to meaningful, productive employment as quickly as possible. The department in which the injured employee works will coordinate with Human Resources, the Office of Risk Management, Corvel and the injured employee to design a modified work plan in order to return the employee to work. For more information, please refer to HR0398 – Transitional Duty/Return to Work Program.